Data Protection Complaints Policy

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1. Our Commitment to Protecting Your Personal Data

We are committed to handling your personal data lawfully, fairly, and transparently in line with the UK GDPR, the Data Protection Act 2018, and the Data Protection (Use and Access) Act. If you believe your data has been misused, mishandled, or processed in a way that does not comply with data protection law, you have the right to raise a complaint with us.

We take all complaints seriously and aim to resolve them promptly and fairly.

2. What You Can Complain About

You may submit a complaint if you believe that:

• Your personal data has been used in a way you did not expect

• You were not given proper access to your data

• Your data is inaccurate and has not been corrected

• Your data has been shared without a lawful basis

• Your data has not been kept secure

• We have not responded to a data rights request within the required time

• Any other concern relating to how we use, access, or store your personal data

3. How to Make a Complaint

You can contact us using any of the following methods:

Email: info@manuelakagerbauer.co.uk

Contact Form  

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Please provide as much detail as possible so we can investigate your concerns effectively.

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4. What Happens After You Submit a Complaint

When we receive your complaint:

1. We will acknowledge it within 5 working days.

2. We will investigate the issue, which may involve reviewing records, speaking to relevant staff, or checking system logs.

3. We will provide a full response within one calendar month.

   • If the issue is complex and we need more time, we will let you know before the deadline.

4. We will explain our findings, any actions we have taken, and any steps we will take to prevent similar issues in future.

5. If You Are Not Satisfied With Our Response

If you are unhappy with the outcome of your complaint, you can escalate the matter to the Information Commissioner’s Office (ICO).

The ICO can be contacted at: Website: https://www.ico.org.uk Telephone: 0303 123 1113 Post: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF

You do not need to contact the ICO first — but we encourage you to give us the opportunity to resolve your concerns.

6. Updates to This Policy

We may update this policy from time to time to reflect changes in legislation or our internal processes. The latest version will always be available on our website.